AMBER
Omnichannel Campaign in a Cost-of-Living Crisis
(Context)
Reach was holding around 18,000 to 20,000 monthly views, but inbound inquiries were down roughly 25% versus the same period the year before. The audience hadn't left; it had changed what it cared about.
(Challenge)
Reading through roughly 150 comments across the prior two months of posts, close to 60% were questions about cost or logistics: "does this include bills?", "how far is this actually from campus?", sitting under content that never addressed either directly. The brief was essentially written in the comments section.
(Approach)
I mapped the funnel (view, message or click, viewing booked, tenancy signed) and split platform roles. Instagram and TikTok kept the visual property tours aimed at students. Facebook shifted to carry price breakdowns and walk-time-to-campus detail for the slightly older, more cost-focused audience. WhatsApp Business became the tracked fast-response layer after one thread showed a prospective tenant messaging three providers the same evening and booking with whichever replied first. Average response time went from roughly 6 hours to under 45 minutes.
(Execution)
Content turned around within 48-hour cycles using Canva and CapCut, with every link UTM-tagged into a shared tracking sheet so each platform's role in the funnel stayed measurable. Retargeting audiences were built in Meta Ads Manager from the roughly 2,000 people per week who engaged with a post but didn't click through, and those ads carried the cost-transparent messaging as a second touch. Cost-transparency posts on Facebook ran at roughly 3x the click-through rate of the previous lifestyle-only format, and the retargeted audience converted about 30% better than cold traffic shown the same creative.
(Sales meets marketing)
I owned the journey past the click as well: cold calling, lead generation, and inquiry handling, treating WhatsApp and LinkedIn response speed as a tracked part of the sales funnel rather than an afterthought. That is where the 9 qualified leads came from: budget-matched inquiries with a viewing or virtual tour actually booked, up from roughly 5 in the prior comparable period. The lesson was that the campaign generates the conversation, but the speed and quality of the reply is what turns it into a booking.
(The funnel, touch by touch)
- 01Comments audit~150 comments read; ~60% asked about cost or logistics
- 02Platform roles splitIG/TikTok tours · Facebook price detail · WhatsApp response
- 0348-hour cyclesCanva + CapCut content, every link UTM-tracked
- 04Retargeting~2,000 engaged non-clickers per week, cost-transparent second touch
- 05Booked viewings9 qualified leads with a viewing or virtual tour booked
(By the numbers)
(Results)
- Views increased 200% over the prior two-month period, from ~19,000/month to ~57,000/month
- 9 qualified leads generated (budget-matched inquiries with a viewing or virtual tour booked), up from roughly 5 in the prior comparable period
- 30% higher conversion rate among the retargeted audience compared to cold traffic exposed to the same creative
- Average WhatsApp response time cut from ~6 hours to under 45 minutes
- Cost-transparency posts on Facebook saw roughly 3x the click-through rate of the previous lifestyle-only format
(What I learned)
The comments section under the old posts basically had the whole brief written in it already. I also learned that engagement and conversion aren't the same audience behaving the same way. Figuring out that gap, and putting numbers to it, was the actual job.